FAQ's
Where do you ship from?
All online purchases are shipped from Sackville, New Brunswick, Canada.
Do I require a resale license to purchase from you?
No, anyone can purchase items from this website regardless of whether it is for personal use or for retail.
Do you carry plastic beads?
We specialize in glass beads and natural gemstones and therefore do not carry plastic or acrylic beads for resale at this time. On rare occasions we will offer a piece of premade jewelry which contains one or more acrylic beads. Each such piece is clearly marked in the description of the jewelry (i.e. "acrylic leaf pendant").
What are your payment methods?
All online purchases must be paid through PayPal. It is a system that allows anyone with an email address to securely send online payments using their credit card or bank account. Customers in the vicinity of Sackville, New Brunswick can email their orders for cash payment pick up.
Do you have a minimum purchase requirement?
No, you can purchase one item or fifty; there is no minimum purchase requirement.
Where do you ship to?
While we ship primarily to Canada and the U.S., we are happy to sell and ship to folks in all countries around the world. Customs and taxes as levied by Customs and Postal Carriers are the responsibility of the buyer.
How soon can you ship after I place an order?
Most orders are shipped the same day however, some orders are shipped in the next day or the day after. We always try to ship out an order as promptly as possible. No orders are shipped during weekends and public holidays. Please note that we do not ship out e-check orders before payment has cleared.
I see packages of 20 but I want 200 of this item. Can I place a special order?
We are more than happy to supply our customers with bulk quantities whenever possible. Unfortunately, special requests for a large amount of a certain item need to be made at least 3 to 4 weeks in advance. Since most of our supplies come from foreign countries, it takes a certain amount of time for our orders to clear customs and arrive for resale.
I noticed your comment about all the hematite on the market today is 'simulated'. Is your item '8mm Round Genuine Hematite Beads' genuine or simulated?
Nearly all commercial hematite available on the market today is a simulated product despite being advertised as "genuine". Most even have the same, or similar composition. Both the genuine and simulated hematite originate from iron oxide but genuine hematite will leave a red streak against unglazed porcelain while the simulated hematite will leave a grey streak. Hematite is simulated both for cheaper costs to the consumer and also because it is much easier to form into different, detailed shapes. If you look at the holes on simulated hematite, you will see that they are very smooth and even as opposed to the slightly chipped hole edge of genuine hematite. Simon & Schuster's Guide to Gems and Precious Stones says, "... it has been imitated by a ferromagnetic, sintered product, molded to look like engraved stones." While many vendors usually list their beads as "genuine hematite", because we know that most mass produced hematite is man-made, we prefer to pass this information along to our consumers. The simulated and genuine product are so similar in appearance and feel that many vendors, and even some suppliers, might not thoroughly investigate the product and inadvertently mislead their customers. We do not, in any way, wish to mislead our customers so we have posted information to help our customers make informed decisions for themselves.
Shipping
We ship worldwide and all our items are shipped via Canada Post. We do not use any courier services in order to keep shipping costs to a minimum for our customers. All International orders are shipped by air mail with a Customs declaration. Any and all duties or excise fees are the responsibility of the receiver. We have a flat rate for shipping based on the amount of the purchase. The rates are as follows:
$0.01 - 19.99 = $5.00 $20.00 - 39.99 = $8.00 $40.00 - 79.99 = $12.00
$80.00 - 149.99 = $15.00 $150.00 & over = FREE within Canada & U.S.
$150.00 & over = $25.00 International
** (International Customers: Please email us for an invoice since the PayPal shipping calculator does not calculate shipping cost for International orders)
*** We reserve the right to substitute an item of equal or higher value for items not in stock.
Return/Exchange Policy
We do not offer returns for customers who are based outside Canada due to
shipping/Import/Export constraints. For our Canadian customers we will happily
exchange or refund undamaged items in accordance with the restriction outlined
in this section. All returns are subject to 20% restocking fee. You must receive
written a Return Product Authorization number before shipping the package and
within 14 days of receipt of original purchase. A valid RPA number can be
obtained contacting us through any of the methods listed below and a return
address will be provided at that time. The items being returned must be shipped
in the original package via Canada Post at the your expense. All
merchandise will be inspected and must be free from damage, alterations, or
wear. We will not be responsible for lost or packages damaged by the shipping
company. You will receive a refund for the full, original cost of the item
excluding a restocking fee. All refunds will be electronically credited via
PayPal. Exchanges will be treated the same as returns. There is no exchange on
items that are special order or that have been altered.
Contact
Customer Service: neeter@neeterthings.com
Website Administration: webmaster@neeterthings.com
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This page was last updated on August 09, 2010
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