FAQ'S

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FAQ's

 

 

 

 

 

 

 

 

 

 

 

Shipping

We ship worldwide and all our items are shipped via Canada Post. We do not use any courier services in order to keep shipping costs to a minimum for our customers. All International orders are shipped by air mail with a Customs declaration. Any and all duties or excise fees are the responsibility of the receiver. We have a flat rate for shipping based on the amount of the purchase. The rates are as follows:

    $0.01 - 19.99 = $5.00            $20.00 - 39.99 = $8.00            $40.00 - 79.99 = $15.00

    $80.00 - 149.99 = $20.00     $150.00 & over = FREE within Canada & U.S.

                                                     $150.00 & over = $25.00  International

** (International Customers: Please email us for an invoice since the PayPal shipping calculator does not calculate shipping cost for International orders)

 

Return/Exchange Policy


We do not offer returns for customers who are based outside Canada due to shipping/Import/Export constraints. For our Canadian customers we will happily exchange or refund undamaged items in accordance with the restriction outlined in this section. All returns are subject to 20% restocking fee. You must receive written a Return Product Authorization number before shipping the package and within 14 days of receipt of original purchase.  A valid RPA number can be obtained contacting us through any of the methods listed below and a return address will be provided at that time. The items being returned must be shipped in the original package via Canada Post at the your expense.  All merchandise will be inspected and must be free from damage, alterations, or wear. We will not be responsible for lost or packages damaged by the shipping company. You will receive a refund for the full, original cost of the item excluding a restocking fee. All refunds will be electronically credited via PayPal. Exchanges will be treated the same as returns. There is no exchange on items that are special order or that have been altered.

 

Contact

Customer Service:  neeter@neeterthings.com

Website Administration: webmaster@neeterthings.com

 

Acceptance Mark

 

This page was last updated on June 06, 2008

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